Dealing with People You Can't Stand,读书介绍

The classic guide to bringing out the best in people at their worst - updated with even more can't-standable people! "Dealing with People You Can't Stand" has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you're likely to experience today. You can learn how to get things done and get along when you're dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. You can learn how to: use sophisticated listening techniques to unlock the doors to people' s minds, hearts, and deepest needs; apply "take-charge" skills that turn conflict into cooperation by reducing the differences between people; and transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people. Whether you're dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, "Dealing with People You Can't Stand" gives you the tools for bringing out the best in people at their worst.

（美）雷克·克斯切纳 博士

畅销书作家，著有包括本书及《如何受欢迎：在商界和在人生中获得更好人际关系的秘密》等多部全球性畅销书。在美国航天航空局（ NASA）、美国全国广播公司财经频道（CNBC）、加拿大广播公司（ CBC ）、《华尔街日报》《伦敦时报》等国际知名企业与媒体担任讲师、撰稿人。

（美）雷克·布林克曼 博士

畅销书作家，著有包括本书及《设计你的人生》《爱你的客户》等多部全球性畅销书。高级心理医师，同时在NASA等政府机构及世界500强企业担任讲师，内容包括领导力、时间管理、团队合作等热门课程。

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